Taco Bell’s Chief Digital Officer says that the company is having an “active conversation” on when to use and not use.

The company has apparently launched the Ai-Power order for more than 500 Drive-Through, leading to little flattering viral moments like someone Order 18,000 water cups To “bypass” the IA and connect to a human server.

Chief Digital and Technology Officer Dane Matthews told Wall Street Journal That he too has contrasting experiences with technology: “Sometimes it disappoints me, but time but really surprises me”.

Overall, it seems that Taco Bell is still deciding what is widely distributing the IA to the Drive-Through, with a room for maneuver for several franchisees to do things in their own way. For example, instead of relying on an AA exclusively, Matthews said that it could make sense to have a human handle driving orders in crowded restaurants with long lines.

“For our teams, we will help them train them: in your restaurant, in these moments, we recommend using item Ai or we recommend that you really monitor the Voice and jump as a actisterrial,” he said.