“My wife taught me something,” said the CEO of Klarna Sebastian SiemiaTkowski on the crowd of London Sxsw. The company’s titles has been added Trying to hire human workers After saying previously Klarna Used artificial intelligence Do a job that Wow is equivalent to 700 workers. “Two things can be true at the same time,” he said.

SiemiaTkowski said that it is true that the company has tried to stop taking human workers a few years ago and launched artificial intelligence agents who have helped to reduce the cost of customer assistance and increase the Returned for the company per employee. The company had 5,500 workers two years ago and that number now stands at about 3,000, he added, adding that the wage costs of the company have decreased, Klarna now tries to reinvest the majority of that cash and compensation for employees.

But, he insisted, this does not mean that there is an opportunity for humans to work in his company. “We think that offering human customer service will always be a VIP thing,” he said, comparing it with the way people pay for hand -sewn clothing rather than for machines. “So we think that two things can be done at the same time. We can automatically use boring jobs, things that are manual jobs, but we will also promise our customers to have a human connection.

He talked about how the company plans to balance employees and artificial intelligence workers. SiemiaTkowski said that at this moment, the company’s engineering positions have not been as reduced as much as those of other departments, but observes that this could change.

“What I see internally is a new rise of businessmen who are planning,” he added, adding that the challenge that many engineers have in these days is that they are not business experts. “I think the category of people will become even more precious in the future,” continued Siemiatkowski, above all because they can use the IA and put their commercial activity for good use.

He himself is using chatgpt to help him learn to codify and help him understand more on the side of Klarna data. He said to do it helped Klarna Beter Company. Before, he thought he would never reach the learning of what had been black to take on a more present role in database conversations at the company.

“I’ll take a Slack thread, throw it into chatgpt and I will say:” This makes sense, right? “” He said, adding that he used chatgpt as a private tutor.

But it is also aware that the IA is not only employed. He spoke of the increase in scams and how he influences high confidence companies like his native Sweden. Tea Financial Times recently reported At the rise of Fintech scams, indicating, for examples, how sensitive residents in Singapore can be to be more reliable to various institutions.

“And the IA is obviously accelerating this,” said SiemiaTkowski.

SiemiaTkowski also faced the reason why the company stopped using Salesforce and Workday, saying that it was because Klarna wanted to console its data in a way that would have been easier to feed in artificial intelligence. He said, for example, if Klarna wanted to collect information on one of its customers, he would have had to go through Google Suite, Slack, Workday, Salesforce and so on.

“We realize that the only way to follow is to consolidate [data]”He said, adding that the company stopped using around 1,200 small software services.

On his suspended hypothesis? He indicated that Klarna could soon go on with it, but it’s not not to be demanding. “I can say that I am happy that there is less turbulence on the market,” he said with a smile.

What if he had a magic wand and could change something? He would have done the part of the United Kingdom of the bay. The crowd then broke out in applause.