The conversational 19 market has exploded since then Chatgpt has been released in November 2022 and it is expected that it will grow in an almost $ 50 billion of global industry by 2031According to markets and markets.
Synthflow ai It is just one of the many companies that build in this space that hopes to stand out from the package because it focuses on being of a corporate level and easy to configure.
Synthflow based in Berlin is a non -queue platform that allows companies to build and distribute customer service agents to with the personalized brand. The company, launched in 2023, has accumulated more than 1,000 customers and has managed over 45 million calls.
The vocal agents of the startup compliant with both hipaa and GDPR and can be connected to over 200 additions with other corporate platforms, including Salesforce, Twilio and Hubspot, among others.
Hakob Astabatsyan, co-founder and CEO, told Techcrunch that he and his co-founders, Albert Astabatsyan, now Cpo and Save Mirzakhan-Sasky, have now started jokes with the Openai chatgpt bees at the beginning of 2023 to find potential ways to build business apps not codes at the top of the model.
They started with a boot to text-texts and then tried to create a vocal start. When they realized how much harder item, they got excited for potential.
“We understood, oh my God, the voice is really complicated, right? To really speak the IA in real time like us, having this latency of 400 mills and the management of the interruptions, it turned out to be such a complicated task,” said Astabatsyan. “We fell in love with this problem and we said, look, we will work only on vocal robots from now on.”
The group formed Synthflow and passed the rest of 2023 building. They launched the first version of the Synthflow product in early 2024 before the version of the Rereprise level technology at the end of the year. The company grew 15 times last year and has been over 90% of conservation by its company customers, according to Astabatsyan.
“We elaborate 5 million calls monthly,” he said. “Last year, it was like, I don’t know, 1 million, 2 million, and then we started growing very quickly. This is where Synthflow started to improve really better and better because we had this speed.”
The startup has also recently collected a $ 20 million Serie A round led by ACL with the participation of the existing Investors Atlantic Labs and Singular. Astabatsyan said that the company has raised this reference so that we are expanding its team, increase research and development and open its first American office in an undecided rental.
Luca Boccio, a partner of Accel, told Techcrunch that the Team Case has monitored Synthflow since he started developing his first product. What distinguished itself for Bocco was the drip of the founder team and its initial thrust in the construction of additions suitable for businesses.
“This team was [had] Really strong views, sell the Get-go on the creation of deeper with the technology and the wide additions between the CRMs, among the tools that companies can use to really provide the compliance of the corporate level, “said Bocco.
Regardless of the traction of the company, the conversational IA seems ready to be a difficult category. There are numerous other companies that build in space, including Bret Taylor’s Sierrawhich has collected $ 285 million in money VC e To the underworldWhich collected over $ 50 million in risk funding, to a couple.
“Artificial intelligence is moving so quickly, sometimes things happen quickly what you would expect,” said Astabatsyan. “But for us, it is very clear. We are at this internship where, I would say, [we’re] In a post-product-Marke-Fit era, where we know who our customers are. We have a clear idea of performance what our product table is and where we want to be in the next three or five years.