Of all the words of the dictionary, Sarah Franklin says that “the balance” is perhaps his favorite, especially when it comes to companies that embrace the IA.

Franklin leads the software company for the performance of employees based on Jack Altman Lactice, which now is worth $ 3 billion. Both in the internship at the SXSW London and in conversation with Techcrunch, he spoke a lot about balance: the opportunities in finding him and the risks of not having it during this artificial intelligence revolution.

“We put people in the first place,” Franklin said to Techcrunch, finished latex, who started adopting more artificial intelligence and automation.

Although some companies are advertising the IA as a way to replace a huge number of workers, some technological leaders speak more openly about the importance of affecting a balance in their companies: retaining human employees while they increase them with the absences of AI and “A Sxsw London, Franklin, Franklin has said that human workers could seem to be a good short -term idea for the costs of savings on costs, but this movement could not. be attractive for customers.

“It is important to ask you:” You are building for the success of the AI ​​before [or are] Are you building for the success of people and your customers before? “He said, adding that trust is the most important currency that every founder or startup company has and that building confidence with consumers is fundamental.

Franklin also underlined the importance of transparency, responsibility and responsibility when it comes to AI. Leaders must be transparent with employees on what the IA is doing, the IA must be applied for a particular goal so that people understand how it works and in the end humans must be held responsible for what the IA affects.

“Otherwise, we are therefore at the service of the AI ​​that the IA is at the service of us,” Franklin continued.

In an interview with Techcrunch after his Sxsw appearance, Franklin said that Lactice built an AI HR agent who provides proactive insights and assists employed in individual meetings. The company also has a platform in which reticular customers can create their personalized agents for their business.

Franklin was firmly convinced that the human should have the supervision of any AY technology implemented by a company. “It’s a way to have only regular checks and balance that we were used to our workforce,” he told Techcrunch.

He thinks that the winners in this a moment in history will be those who will learn to put people first. According to Franklin, it is one of the most important guardrails that a company can have on the AI.

“We all have the responsibility of making sure to do it for the people of society,” said Franklin. “The human connection cannot be replaced and the winners will be the companies that understand it.”